Frequently Asked Questions

Everything you need to know about your Critical Role gear and collectibles.

How long will it take for my order to ship?

Standard orders typically process within 2-3 business days. Domestic shipping usually takes 5-7 business days, while international shipping can take 2-4 weeks depending on the destination.

Do you ship internationally?

Yes, we ship to most countries worldwide. Please note that international customers are responsible for any customs fees, duties, or taxes incurred upon delivery.

What is your return policy?

We accept returns on most unworn and unused items within 30 days of delivery. Please ensure items are in their original packaging; however, digital products and final sale items are non-refundable.

How can I track my package?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.

An item I want is out of stock. Will it be restocked?

Many of our popular items are restocked periodically. We recommend signing up for our newsletter or clicking the 'Notify Me' button on the product page to receive alerts when items return to the shop.